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(386) 742-9870

Privacy Policy

Effective Date: September 6, 2026
Last Updated: October 9, 2026

This Privacy Policy describes how Freedom Windows & Doors, LLC (the “Company,” “we,” “us,” or “our”), which operates the website at freedomwindowsfl.com (the “Site”), collects, uses, and discloses your Personal Information when you visit the Site, request a quote, opt in to our text message program, or purchase products or services from us.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our service to you.

Personal Information You Provide: When you request a free quote or estimate, schedule a consultation, contract for window or door installation or replacement services, create an account, sign up for our newsletter, or opt in to our text message program, we collect personal data, including:

  • Identification and Contact Data: Name, billing address, property/service address, email address, phone number, and mobile phone number.
  • Financial Data: Payment information (credit card numbers, financing application details, payment processor details, etc.). This data is typically processed by third-party payment processors and financing partners (such as Synchrony), and we do not store full payment card details.
  • Account Data: Username and password, if you create an account with us.
  • Project Data: Information about your home or property relevant to providing a quote or completing an installation, such as window/door measurements, photos of the project site, and product preferences.
  • Text Message Consent Data: Records of your opt-in and opt-out choices for our text message program, including the date and method of consent.

Automatically Collected Information (Usage Data): When you access the Site, we automatically collect certain information about your device and interaction with the Site:

  • Device Information: IP address, browser type, operating system, and unique device identifiers.
  • Usage and Tracking Data: Pages or products you view, search terms, referring website, and time spent on the Site. This is primarily collected via cookies and similar technologies (see Section 5).

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To Provide Quotes and Fulfill Orders: To prepare estimates, schedule consultations, process transactions, and manage installation, service, and warranty requests.
  • To Provide Customer Service: To communicate with you, respond to inquiries, and provide support.
  • To Personalize User Experience: To tailor our products, services, and offers to your interests and optimize the functionality of the Site.
  • For Marketing and Advertising: To send you promotional materials, newsletters, and targeted advertisements, where permitted by law and your preferences. Mobile phone numbers and text message opt-in information are used for marketing only as described in Section 4.
  • For Security and Fraud Prevention: To protect against fraudulent or illegal activity and ensure the security of our services.
  • For Analytics: To monitor and analyze trends, usage, and activities in connection with our services to improve the Site.

3. Sharing Your Personal Information

We will not sell or rent your Personal Information to marketers or third parties. We may share your Personal Information with:

  • Service Providers: Third parties who perform functions on our behalf, such as payment processors, financing partners, installation subcontractors, data analytics providers, and marketing service providers. Mobile phone numbers and text message opt-in information are excluded from sharing with marketing service providers as described in Section 4.
  • Legal Compliance: If required to do so by law or in response to valid requests by public authorities (e.g., a court order).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your Personal Information may be part of the transferred assets.

4. SMS/Text Message Program

Program Description: Freedom Windows & Doors, LLC offers a text message program that sends promotional and marketing messages, appointment reminders, and service announcements. Message types may include appointment reminders, special offers, discounts, event promotions, and service announcements.

How to Opt In: You may opt in to marketing text messages by checking a separate, optional marketing checkbox in a chat widget or form on freedomwindowsfl.com. Consent to receive marketing messages is not required to request a quote, make a purchase, or use the Site. Marketing messages are only sent after you provide express written consent, and that consent is not combined with consent to receive transactional messages.

Message Frequency: Message frequency varies.

Message and Data Rates: Message & data rates may apply.

How to Opt Out: You may stop receiving text messages at any time by replying STOP to any text message from us. After you reply STOP, you will receive one confirmation message and no further marketing messages. For help, reply HELP to any text message from us or contact us at (386) 742-9870.

No Sharing of Mobile Information: No mobile information will be shared with third parties/affiliates for marketing and/or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Cookies and Tracking Technologies

We use cookies (small text files placed on your device) and similar tracking technologies to track activity on our Site and hold certain information. You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through your browser settings.

6. Your Rights and Choices

Depending on your location, you may have specific rights regarding your Personal Information, including the right to:

  • Access: Request a copy of the Personal Information we hold about you.
  • Correction/Rectification: Request that we correct any inaccurate or incomplete Personal Information we hold about you.
  • Deletion/Erasure (“Right to be Forgotten”): Request that we delete your Personal Information, subject to certain legal exceptions.
  • Object/Opt-Out: Object to our processing of your Personal Information, including opting out of marketing communications. You can opt out of marketing emails by using the “unsubscribe” link in those emails, and you can opt out of text messages by replying STOP.

7. Security of Your Information

We use commercially reasonable security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Freedom Windows & Doors, LLC
Phone: (386) 742-9870
Address: 3 Cypress Branch Way, Suite 104, Palm Coast, FL 32164